SUPPORT
We can help with organiser soft-launch applications, attendee updates and questions about MyEventLane. If you are taking part in the soft launch, we can also help with your event and bookings.
How to get help
- Use our contact form to tell us what is happening.
- Include clear details: what you were trying to do, what you expected, and what actually happened.
- Describe any error message you see. Do not include passwords, card details or other sensitive information.
Support for organisers
We can help with:
- Creating and publishing events
- Setting up ticket types and RSVP options
- Updating event details, dates, or venues
- Checking attendee lists and basic reporting
- Understanding fees and payouts
Support for attendees
We can help with:
- Finding your tickets or RSVP confirmations
- Issues with email delivery (for example, not receiving confirmation)
- Questions about how to update your name or contact details on a booking
- General questions about how MyEventLane works
For questions about event content, schedule changes, refunds, or access needs, we may direct you to the event organiser. In many cases, they control the event itself, while MyEventLane provides the platform and tools.
Response times
- We aim to respond to support requests within a reasonable time frame during business hours, Monday to Friday, excluding public holidays.
- For urgent issues relating to live events (for example, problems scanning tickets), please mark your message as urgent and describe the timing clearly.
Feedback and feature requests
We actively welcome suggestions on how to improve MyEventLane. If something feels confusing, slow, or missing, tell us. Specific examples help us refine the platform for everyone.